Return and Refund Policy
At Name n Art, we strive to offer high-quality, unique, and personalized name plates and wall decors that will bring beauty and style to your space. We understand that buying personalized items online can feel uncertain, so we want to make sure you’re completely satisfied with your purchase. Please read our full Refund and Return Policy below to know your rights and options.
Personalized Products
All our products are made-to-order and personalized with your provided details (such as names, quotes, or custom designs). Because of this, we are unable to accept returns or exchanges on personalized items, except in the case of errors, damage, or defects on our part.
You may be eligible for a return, exchange, or refund under the following circumstances:
- Damaged or Defective Products : If your item arrives damaged or defective, we offer a full refund or replacement. Please contact us within 24 hours of delivery with photos of the damage or defect, along with your order number.
- Incorrect Customization or Mistakes Made by Us : If we made an error in your personalization (e.g., a typo, wrong design), we will correct it and send you a replacement. Please notify us within 24 hours of receiving the product if you notice any errors.
Non-Returnable Items
We cannot accept returns or exchanges on the following items :
- Personalized Name Plates and Wall Decors.
- Items damaged due to improper care or misuse.
- Products that are customized with your personal text or design choices (unless incorrect or damaged).
- Sale or clearance items.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-10 business days for the refund to be processed. The exact time may vary depending on your payment provider.
How to Initiate a Return or Exchange
- Your order number.
- Photos/Videos of the product (showing damage or errors).
- A description of the issues.
- Your desired resolution (refund or exchange)
Packaging and Condition for Returns
For all returns, please ensure the item is carefully packaged to prevent damage during transit.
Returned items must be unused and in original condition. Personalized items that have been used or altered will not be accepted for return or exchange unless they are defective.
Cancelling an Order
Once an order has been confirmed and processing has begun, it cannot be canceled as personalized items are made specifically for you. If you need to make changes to your order
Important Notes :
Please double-check your personalization details (e.g., spelling, design, etc.) before placing your order. We want to ensure that you’re completely satisfied, but mistakes made in the order process by the customer cannot be refunded or replaced.
Customer satisfaction is our top priority. If you experience any issues, feel free to reach out to our customer support team at support@namenart . We’re here to help resolve any concerns promptly.
Thank you for choosing Name n Art for your personalized name plates and wall decor needs. We appreciate your business and look forward to delivering products that add a personal touch to your home or space!